SureCam

Day in the Life in this role:

The Account Manager is responsible for managing and growing a portfolio of existing SureCam customer accounts while serving as the primary point of contact. They proactively engage customers to build strong relationships, identify cross-sell and up-sell opportunities, and deliver solutions aligned to customer needs. The role also ensures accurate documentation and forecasting in Salesforce while maintaining strong product and market knowledge to support account growth.

Who We Are!

SureCam is a leader in video telematics, focused on providing the easiest and most actionable fleet technology solution for small and midsize businesses with vehicles. We make vehicle tracking and video easy for busy companies through an ecosystem of cloud-connected hardware and software products. 

SureCam is quickly becoming the solution of choice for small and midsize businesses, focused on industries such as construction, field service, home service, energy, local delivery, materials, and others. These fleet owners and managers are busy, overwhelmed, and want to focus on running their core business. Managing and maintaining vehicles is a liability and a burden, and traditional technology solutions have been too complicated and too expensive. 

Companies with fleets have shifted from viewing video as a “nice to have” to a “need to have” given the drastic rise in insurance costs and nuclear verdicts. SureCam is positioned to capture market share as video telematics enters its peak growth years. Of 90 million commercial vehicles in North America and Europe, less than 4 million are using connected video today. The expected surge in adoption is projected to drive the video telematics market up to $3.3B by 2026.

All the Responsibilities We Will Trust You With:

• Growing your individual book of business within your portfolio of existing accounts
• Proactively engaging and reaching out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Utilize CRM tools to communicate clearly and effectively with customers
• Maintain knowledge of market conditions and competitive activities
• Develop and maintain expert product knowledge on SureCam products and platforms 

Experience and Qualifications

The successful candidate will have

• 3-5 years of experience in a Customer Service and/or an Account Manager role
• At least 1 year of sales experience
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• An ability to think critically and be a problem solver that takes ownership

• Excellent verbal and written communication skills
• Resilience and an ability to remain calm, you can guide customers through issues and escalations
• You understand the importance of sales targets and can forecast the outcomes of your activity accurately
• You enjoy “owning” a portfolio of accounts and guiding them through the customer journey